Job Description
**Job Title: Front Desk Agent**
**Location:** Best Western Plus- Secaucus, NJ
**Department:** Front Office
**Reports To:** Front Office Manager
**FLSA Status:** Non-Exempt
**Job Summary:**
We are seeking a friendly and professional Front Desk Agent to join our team at Best Western Plus Secaucus. The ideal candidate will be the first point of contact for our guests, providing a warm welcome, efficient check-in and check-out processes, and exceptional customer service throughout their stay. The Front Desk Agent will handle guest inquiries, manage reservations, and ensure a seamless experience for all visitors.
**Key Responsibilities:**
- Greet guests upon arrival with a warm and friendly demeanor, ensuring they feel welcome.
- Check guests in and out efficiently using the hotel's property management system.
- Manage reservations, including modifications and cancellations, ensuring accuracy and attention to detail.
- Respond to guest inquiries regarding hotel amenities, services, and local attractions with comprehensive knowledge.
- Handle guest complaints and concerns professionally, ensuring swift resolution to enhance guest experience.
- Process payments, maintain accurate billing, and manage financial transactions.
- Assist with the coordination of guest services, such as transportation, room service, and special requests.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Communicate effectively with other hotel departments to ensure guests' needs are met.
- Support the management team with administrative tasks and other duties as assigned.
**Qualifications:**
- High school diploma or equivalent; hospitality degree is a plus.
- Previous experience in a front desk or customer service role preferred.
- Proficient in computer systems, including property management software and Microsoft Office Suite.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
**Physical Requirements:**
- Ability to stand for long periods and lift up to 25 pounds.
- Must be able to navigate the hotel's premises and assist guests with their luggage when needed.
**What We Offer:**
- Competitive salary and benefits package, including health insurance, paid time off, and retirement savings plans.
- Opportunities for professional growth and development within the company.
- A dynamic and supportive team environment.
If you are a motivated individual with a passion for hospitality and a desire to create memorable experiences for guests, we invite you to apply for the Front Desk Agent position at Best Western Plus Secaucus.
Job Tags
Work at office, Local area, Shift work, Afternoon shift,