Job Description

Front Desk Agent

Join to apply for the Front Desk Agent role at The Watergate Hotel .

Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort along the Potomac River. Modern design blends with a storied past to redefine luxury, offering an environment where travel and business are celebrations and attention to detail is the standard.

Location: The Watergate Hotel is centrally located in Washington, D.C., within walking distance of theaters, museums, and national memorials.

Responsibilities

• Provide exceptional service to guests with personalized, efficient, and friendly check?in and check?out procedures.
• Handle and assist with resolution of all guest issues; communicate with appropriate departments and follow up to ensure complete satisfaction.
• Possess a high level of expertise on all services and outlet offerings of the hotel, banquet events, group services, and local attractions.
• Handle cash drawer properly in accordance with hotel cash?handling policies.
• Demonstrate teamwork by cooperating with and assisting fellow associates as needed.
• Address guest preferences recorded in history profiles; review and update profiles as required.
• Stay current with developments by attending daily front?office briefings.
• Provide quality service by responding to requests promptly and courteously during all guest interactions.
• Arrange fulfillment of guest services by coordinating with Concierge, Housekeeping, PBX, Reservations, and Room Service.
• Handle incoming and outgoing correspondence (fax, voicemail, email, postal mail).
• Communicate clearly with the Night Auditor and Accounting Department.
• Assist guests with arrival and departure experiences by maintaining a consistent presence on the front desk and in the lobby.
• Close each shift effectively and correctly, run all required reports, and maintain high attention to detail.
• Perform any other reasonable projects or duties as required by the Director of Front Office Operations or Assistant Front Office Manager.

Qualifications & Requirements

• Minimum of 2+ years experience in hotel operations, preferably in a similar position; luxury hotel experience strongly preferred.
• Excellent communication skills with fluency in English required.
• Computer proficiency, including MS Office and hotel?specific software such as HotSOS or Opera.
• Ability to work a flexible schedule, including overnights, early mornings, late nights, weekends, and holidays.
• Physical ability to meet job demands, such as standing/walking for extended periods.
• Superior organizational and multitasking skills; flexibility and adaptability needed in a fast?paced environment.
• Multilingual abilities preferred.
• HS Diploma required; Bachelors Degree in Hospitality or related field preferred.

Referrals increase your chances of interviewing at The Watergate Hotel by 2x.

Seniority Level

• Entry level

Employment Type

• Full?time

Job Function

• Management and Manufacturing
• Hospitality

Job Tags

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