Job Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities:

• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions

Qualifications:

• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
• Proven customer service experience with a strong guest-focused mentality
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Availability to work flexible schedules, including weekends and holidays.

About Company: Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners

Job Tags

Holiday work, Flexible hours,

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