Job Description

Russett Southwest , a trusted and well-established HVAC company serving Tucson, Arizona, is seeking an experienced HVAC Service Manager to lead our team of skilled technicians and service professionals. For decades, Russett Southwest has built a reputation for delivering top-quality residential and light commercial HVAC service, repair, and installation. We pride ourselves on excellent customer satisfaction, safety, and craftsmanship.

Position Overview:

As the HVAC Service Manager, you'll be responsible for overseeing daily operations of the service department, managing a team of skilled technicians, and ensuring top-quality service delivery. You'll play a key role in optimizing workflow, driving customer satisfaction, and supporting the professional development of your team.

What You'll Do:

• Lead and support HVAC service technicians in diagnostics, repairs, installations, and scheduling
• Monitor KPIs, team performance, and customer satisfaction metrics
• Conduct regular performance evaluations and training sessions
• Oversee dispatching and job scheduling to maximize efficiency
• Handle escalated customer concerns with professionalism and care
• Ensure all work meets company standards and safety regulations
• Assist with recruiting, onboarding, and retention of team members
• Collaborate with sales and operations teams to align service delivery with customer needs

What We're Looking For:

• 5+ years of HVAC experience , with at least 2 years in a leadership or management role
• Valid EPA Certification and HVAC credentials
• Strong technical expertise in residential and light commercial HVAC systems
• Proven leadership and team-building skills
• Excellent communication and customer service abilities
• Proficiency in service software and tools (ServiceTitan experience is a plus)
• Skilled in managing priorities in a fast-paced environment
• Must have a valid driver's license and be at least 24 years of age

What We Offer:

• Competitive base salary plus performance-based bonuses
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Company vehicle, phone, and fuel card
• Continuous training and career development
• Employee referral and bonus programs

Ready to lead with Russett Southwest?
If you're passionate about HVAC, team leadership, and delivering exceptional service, we'd love to hear from you.

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