Job Description

Job Description

Implementation & Customer Success Manager — Healthcare Technology

Los Angeles, CA | 50–70% Travel

Circadia Health is building the operating system for proactive care across Skilled Nursing, Home Health, and Care-at-Home. Our FDA-cleared contactless sensing platform and AI risk engine help clinicians prevent avoidable hospitalizations and modernize workflows.

We’re hiring an Implementation Manager to lead deployments, build deep customer relationships, drive adoption, and turn exceptional experiences into expansions and referrals.

This is a hybrid implementation + relationship management + post-sale growth role for someone who thrives in the field, communicates with clarity, and loves problem-solving with customers.

What You’ll Do

• Own client relationships across a defined regional portfolio of skilled nursing facility (SNF) partners, serving as the primary point of contact post-sales.
• Lead onboarding and implementation across SNFs.
• Run onsite education, workflow optimization, and operational reviews.
• Build strong relationships with administrators, Directors of Nursing, clinicians, and leadership.
• Drive expansions, referrals, renewals, and cross-sells.
• Monitor account health and proactively remove barriers to adoption.
• Collaborate cross-functionally with Product, Support, and Market Leads to shape client strategy and refine operational processes.
• Conduct regular onsite visits to build relationships, assess engagement, and provide hands-on training or business reviews.
• Maintain CRM hygiene and contribute to forecasting and pipeline reviews tied to renewals and expansions.
• Represent the voice of the customer in product roadmap discussions and champion innovation that improves patient care and workflow efficiency.

What Success Looks Like

• Retention and renewal rates exceeding market benchmarks
• Increased ARR from upsells and expansions within existing accounts
• Strong client satisfaction and engagement metrics
• High adoption and utilization of Circadia technology at the facility level
• Consistent collaboration and alignment across Market and Support teams

Who You Are

• 6–10+ years in customer success, account management, implementation, or AE roles
• Experience in tech, SaaS, or ops-heavy environments
• Phenomenal communicator and educator
• Exceptionally organized and self-driven — minimal oversight required
• Love field work and travel (50–70%)
• Energized by bringing new technology into complex environments

Compensation & Perks

• Base Salary: $120k – $180k + meaningful employee stock options + bonus
• Benefits: 100% company‑paid medical, dental, vision; 401(k) with match; generous PTO; commuter stipend
• Workspace: El Segundo HQ with rooftop views, stocked espresso bar, and weekly team lunches
• Growth: Access to clinical advisors, AI research partners, and a front‑row seat to the future of healthcare AI

Why Circadia

You will have high autonomy, high impact, and direct visibility to executive leadership. Your work will modernize care delivery and transform how clinicians care for patients nationwide.

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