Job Description

Job Description

Job Description

IT Specialist

BENEFITS: Medical, Dental, Vision, 401K

AHF Products has a job opportunity for an IT Specialist to be located in Mountville, PA. Reporting to the IT Supervisor, the IT Specialist will provide end user support and incident/request fulfillment and resolution. The IT Specialist will also be a primary point of contact for Plant specific support issues. In addition, the IT Specialist will be responsible for providing broad support within the Information Technology area, not limited to participating in or overseeing a variety of assignments within purchasing, contract management, software licensing / subscriptions, and supplier relationship management.

JOB DUTIES:

• Provide local and remote desktop and application troubleshooting and support for enterprise class desktops and applications implemented throughout the organization
• Focus on plant specific support issues, interfacing with plant engineers where needed to assist in the support and resolution of plant/production/PLC issues where appropriate.
• Develop knowledge and understanding of how centralized IT services and support impacts plants and plant specific systems.
• Install and configure computer or accessory hardware for onsite and remote users following existing standard processes and procedures
• Maintain accurate and up-to-date incident and request status within the ITSM system and asset management status of systems deployed and/or supported
• Support end-users of Microsoft Windows OS, Microsoft Office, and common business applications.
• Support common collaboration and collaboration tools such as Microsoft Teams, GoToMeeting, etc.
• Fulfill purchase requests in coordination with Procurement, both for expense and capital related purchases.
• Contribute to the management and reporting of assets, software licenses / subscription for compliance.
• Support the development, implementation and maintenance of IT best-practice standards, policies, procedures, and associated training plans to ensure optimal daily operations are maintained.
• Provide technical administrative support requiring broad and comprehensive administrative experience, skill, and knowledge of the organization’s policies and practices
• Work on Ad-hoc projects as necessary or assigned
• Participate in on-call rotation

TRAVEL:

• Occasional travel for projects, support, conferences, vendor meetings or similar activities (<10%)

JOB QUALIFICATIONS:

• High school diploma or GED equivalent
• Minimum two years of experience in support of business functions, with understanding of IT related processes and demands
• Fundamental IT support troubleshooting skills
• Understand of basic networking (LAN, WiFi, WAN, VPN)
• Demonstrated experience in area of assigned responsibility including but not limited to IT management related activities such as hardware, software, purchasing, contracts and technology vendors.
• Proven experience working in a high pressure, multi-solution environment. Strong relationship building skills and ability to work with internal and external resources.
• Ability to prioritize workload based on importance and urgency
• Working knowledge and experience with Microsoft Office products (Word, Excel, PowerPoint, SharePoint).
• Ability to function effectively in a fast-paced high-volume work environment with strong attention to detail and accuracy
• Ability to exercise good judgment in handling and processing confidential information
• Ability to interact with all levels of management as well as internal and external customers
• Ability to work independently
• Excellent organizational skills; ability to multi-task in support of multiple managers
• Must be able to successfully complete and pass a background check, employment verification and drug screening
• Positive and Verifiable Work History

PREFERRED QUALIFICATIONS:

• Associates or Bachelor's degree in IT related field

PHYSICAL DEMANDS:

• Frequent walking and sitting.
• Regular stretching, bending, stooping, twisting, reaching, grasping and other such repetitive movements.
• Must be able to communicate, hear, comprehend, and write in English.

MENTAL DEMANDS:

• Make decisions
• Develop options and implement solutions
• Work with a team
• Maintain regular and punctual attendance (consistent with ADA and/or FMLA)
• Attention to detail
• Communicate effectively
• Multitask in a fast-paced environment
• Work with a Sense of Urgency

AHF PRODUCTS :

AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce®, Armstrong Flooring™, Hartco®, Robbins®, LM Flooring ®, Capella®, HomerWood®, Hearthwood®, Raintree®, Autograph®, Emily Morrow Home®, tmbr®, Crossville®, and Crossville Studios®. Our commercial brands include Bruce Contract™, Hartco Contract™, AHF Contract®, Armstrong Flooring, Parterre®, Crossville® and Crossville Studios®. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.

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