The Medical Receptionist 1 at the Center for Digestive Disease (CDD) plays a critical role in ensuring the smooth and efficient operation of the front office by managing patient interactions and administrative tasks with professionalism and care. This position serves as the first point of contact for patients, providing a welcoming environment and facilitating effective communication between patients and healthcare providers. The role involves scheduling appointments, managing patient records, verifying insurance information, and handling inquiries both in person and over the phone. By maintaining accurate and organized documentation, the Medical Receptionist supports clinical staff in delivering timely and high-quality patient care. Ultimately, this position contributes significantly to patient satisfaction and the overall efficiency of the digestive disease center's operations.
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The Medical Receptionist 1 utilizes strong organizational skills daily to manage appointment schedules and patient records accurately, ensuring seamless clinic operations. Effective communication skills are essential for greeting patients warmly, answering inquiries, and coordinating between patients and clinical staff. Proficiency with EHR systems and office software enables the receptionist to efficiently document patient information and process insurance details. Attention to detail is critical when verifying insurance coverage and handling sensitive patient data to maintain compliance with privacy regulations. Additionally, problem-solving skills help address scheduling conflicts and patient concerns promptly, contributing to a positive patient experience and supporting the healthcare team.
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