Job Description

Medical Receptionist 1

The Medical Receptionist 1 at the Center for Digestive Disease (CDD) plays a critical role in ensuring the smooth and efficient operation of the front office by managing patient interactions and administrative tasks with professionalism and care. This position serves as the first point of contact for patients, providing a welcoming environment and facilitating effective communication between patients and healthcare providers. The role involves scheduling appointments, managing patient records, verifying insurance information, and handling inquiries both in person and over the phone. By maintaining accurate and organized documentation, the Medical Receptionist supports clinical staff in delivering timely and high-quality patient care. Ultimately, this position contributes significantly to patient satisfaction and the overall efficiency of the digestive disease center's operations.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a medical office or healthcare setting, preferably in a receptionist or administrative role.
• Basic knowledge of medical terminology and healthcare office procedures.
• Proficiency with electronic health record (EHR) systems and standard office software (e.g., Microsoft Office).
• Strong communication and interpersonal skills to interact effectively with patients and healthcare professionals.

Preferred Qualifications:

• Certification as a Medical Administrative Assistant (CMAA) or equivalent.
• Experience working in a specialty medical practice, particularly in gastroenterology or digestive diseases.
• Familiarity with insurance verification processes and medical billing procedures.
• Bilingual abilities to assist a diverse patient population.
• Advanced proficiency with EHR software and appointment scheduling systems.

Responsibilities:

• Greet and check in patients promptly and courteously upon arrival at the center.
• Schedule, reschedule, and confirm patient appointments using the center's electronic health record (EHR) system.
• Collect and verify patient insurance information and process necessary documentation for billing purposes.
• Answer incoming calls, respond to patient inquiries, and direct calls to appropriate clinical or administrative staff.
• Maintain accurate patient records, update demographic and medical information, and ensure confidentiality in compliance with HIPAA regulations.
• Coordinate with clinical staff to manage patient flow and communicate any delays or changes in scheduling.
• Assist with administrative tasks such as filing, faxing, and managing correspondence related to patient care.
• Support the billing department by collecting co-pays and providing patients with billing information as needed.

Skills:

The Medical Receptionist 1 utilizes strong organizational skills daily to manage appointment schedules and patient records accurately, ensuring seamless clinic operations. Effective communication skills are essential for greeting patients warmly, answering inquiries, and coordinating between patients and clinical staff. Proficiency with EHR systems and office software enables the receptionist to efficiently document patient information and process insurance details. Attention to detail is critical when verifying insurance coverage and handling sensitive patient data to maintain compliance with privacy regulations. Additionally, problem-solving skills help address scheduling conflicts and patient concerns promptly, contributing to a positive patient experience and supporting the healthcare team.

Job Tags

Similar Jobs