We are seeking an experienced Change Manager with strong Project Management capabilities to lead and manage organizational change initiatives across programs and systems. The ideal candidate will ensure change is effectively planned, communicated, adopted, and sustained, while maintaining overall program health and delivery success.
Key Responsibilities
Change Management & Strategy
· Lead change management initiatives using recognized frameworks (ADKAR, Prosci, CCMP, ITIL, Agile Change Management, etc.).
· Define change success criteria, impact, and outcomes at both project and organizational levels.
· Develop and communicate a clear change approach and framework aligned with business objectives.
· Ensure change adoption, sustainability, and long-term value realization.
Project & Program Management
· Apply strong project management expertise to support overall program delivery and health.
· Define, communicate, and manage success metrics for projects and programs with a change management lens .
· Plan, execute, monitor, and adapt change action plans in line with project milestones.
· Track performance and manage risks, dependencies, and impacts.
Stakeholder & Communication Management
· Lead stakeholder engagement and management across functional and technical teams.
· Design and execute effective communication strategies tailored to different audiences.
· Provide leadership and guidance to project teams through change transitions.
· Highlight and promote new ways of working for both functional and technical teams.
Performance Measurement & Adoption
· Measure change success based on:
·
o Framework adherence
o Performance indicators
o Adoption and readiness metrics (key KPIs)
· Review performance using established change management frameworks.
· Identify gaps in adoption and implement corrective actions.
Sustainability & Ownership Transfer
· Develop clear actions, roles, responsibilities, and timelines to support change delivery.
· Ensure successful transfer of ownership to business units, departments, and end users.
· Embed change practices to support system and program sustainability .
Required Skills & Competencies
· Strong knowledge of:
·
o Communication
o Leadership
o Stakeholder Management
· Strategic mindset with strong problem-solving and analytical capabilities .
· Ability to define, communicate, and manage change success.
· Proven ability to plan, act, track, and adapt change initiatives.
Qualifications & Certifications
· Certification in one or more of the following:
·
o ADKAR / Prosci
o CCMP
o CMS / CMI
o ITIL
o Agile Change Management
· Strong background in Project Management (PMP or similar is an advantage).
Preferred Experience
· Experience leading large-scale system or program transformations.
· Experience working with both functional and technical teams .
· Demonstrated success in driving adoption and sustainable change.
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