Job Description

Office Manager

As the Office Manager, you will manage, train, lead, and motivate the office team, while playing a key role in developing and implementing strategies that drive efficiency, enhance processes, and foster a positive company culture. If you have industry experience, are organized, self-motivated, have superb interpersonal skills, and truly enjoy providing exceptional service, you might be the perfect candidate! Must have administrative experience in the Restoration, Construction, Plumbing, or similar industry.

Key Responsibilities:

• Oversee and manage all daily office functions including scheduling, correspondence, and administrative workflows to ensure smooth operations.
• Ensure compliance to SERVPRO standards and industry regulations by regularly auditing documentation, processes, and programs
• Coordinate team activities, monitor deadlines, and manage allocation of resources to ensure maximum productivity.
• Oversee customer interactions to maintain high-quality service standards, ensuring empathy and professionalism, promptly addressing and resolving any concerns.
• Oversee financial transactions, invoicing, and accounts receivables to maintain accuracy and support profitability
• Handle relationships with vendors and other franchise locations, manage office and warehouse supplies, and ensure all equipment is maintained and up to date.
• Manage projects, track progress, and ensure timely completion of tasks.
• Oversee timekeeping/payroll reporting
• Manage subcontractor certifications, insurance, and other documentation needs.
• Prepare and analyze financial reports, including divisional performance
• Act as the Subject Matter Expert for all office related technology and processes.
• Assist Senior Leadership Team as needed.
• Perform other job duties as assigned.

Position Requirements:

• 5+ years of proven office management experience preferably within the restoration, construction, or service industry
• Demonstrated leadership experience with a focus on team development and fostering accountability
• Strong analytical and problem solving skills, with the ability to implement efficient solutions independently
• Knowledge of compliance and regulatory requirements in the restoration and reconstruction industries
• Outstanding written and verbal communication skills including proper pronunciation, grammar, and consistently courteous and professional tone
• Uphold honesty and transparency in all actions
• Experience and ability to ensure accountability while fostering a positive and productive work environment
• Strong proficiency in Microsoft Office, project management tools, and QuickBooks or equivalent accounting software
• Exceptional organizational skills, with a keen attention to detail and the ability to multi-task while ensuring accuracy and focus
• IICRC and Xactimate certifications preferred
• Ability to successfully complete a background check subject to applicable law
• Bilingual (English/Spanish) a plus

Skills/Physical Demands/Competencies:

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. We are a drug free work environment. Each SERVPRO Franchise is Independently Owned and Operated.

Compensation: $50,000.00 - $60,000.00 per year

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