Job Description

Job Description

Job Description

Atlantic Pacific Standard

Title: Service Department Manager Plumbing and HVAC

Location: Southern Arizona

Reports To: Director of Operations & Project Manager
Supervises: All Service Department Staff
Collaborates With: Project Managers, Service Department Staff, and Administrative Staff

APS is seeking a construction service department manager responsible for leading the Plumbing and HVAC service team, managing day-to-day operations, and overseeing project profitability and client satisfaction. Key duties include managing the team, responding to customer inquiries, creating bids and estimates, purchasing materials, and ensuring all service work is completed on time and within budget. This role requires a strong understanding of construction processes, leadership skills, and the ability to balance customer service with financial objectives.

Core responsibilities

• Team and client management: Provide leadership to the service team, conduct performance management, and respond to customer complaints and requests.
• Project and business development: Work with the sales team to develop leads, promote services, and assist with bids and estimates.
• Operational oversight: Manage the department's daily activities, including reviewing timecards and service tickets, scheduling crews, and monitoring labor and material costs.
• Financial and administrative tasks: Create and manage bids, review purchase orders and contracts, and purchase necessary materials while maintaining inventory.
• Quality and compliance: Conduct field inspections and ensure all service work is completed according to company policies and standards.

Qualifications and skills

• Experience: Previous experience in construction management or a related field, with a focus on service or maintenance operations.
• Leadership: Strong leadership, team management, and motivational skills.
• Communication: Excellent communication and interpersonal skills to interact with clients, field crews, and other staff.
• Problem-solving: Exceptional problem-solving abilities to resolve issues and prevent problems from arising.
• Financial acumen: Proficiency in budgeting, cost tracking, and financial analysis.
• Technical knowledge: Familiarity with construction management processes, software, and safety regulations.

Core Traits & Expectations:

• Honesty, integrity, and professionalism at all times.
• Emotionally intelligent, respectful, and collaborative.
• Strong client-facing presence and ability to represent company values.
• Self-motivated, punctual, and accountable.

Compensation & Benefits:

• Base Salary: $65,000 – $85,000 annually (DOE)
• Company Truck & Gas Card
• Company Credit Card
• Health Benefits:
• Medical, Dental, Vision, Life Insurance
• 401(k)
• PTO

Equal Opportunity:

APS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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