Job Description

Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit We DoWe're a transformative team that is shaping the way First American builds and delivers world-class technology products that fuel the real estate industry. We are looking for a curious, empathetic, and proactive Senior Business System Analyst who is excited to work through ambiguity and deliver exceptional user experiences and lasting value to our customers.

What You'll Do:

• Document business processes, training procedures, standard operating procedures, project status, etc.
• Identify business system requirements and related business/application solutions over a complete business process.
• Technical and implementation focus is on providing standard and customized applications to resolve business needs/issues.
• Develop new customizations with design, documentation, testing and training.
• Conduct business process evaluations to gain technical knowledge of business requirements.
• Be a strategic partner and liaison between the user community and the technical applications development staff.
• Define business processes, ensure system alignment, and resolve system problems to ensure customer processes run smoothly.
• Drive process improvement and optimization initiatives across teams and the organization.

What You'll Bring:

• 5+ years of experience in a Business Systems Analyst or adjacent role
• Demonstrated ability to work closely with the Domain Product Owner, across multiple teams and a wide customer base
• Excellent organizational and project management skills
• Ability to organize large amounts of information and glean insights, define problems, and identify root causes
• Strong written and oral communication skills to define business and technical parameters and lead team to meet business requirements
• Preferred knowledge in training and education (CE/CLE), LMS systems analysis and support, and fraud prevention or similar experience.

Pay Range: $82,925 - $110,525 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

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** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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