Job Description

Senior Manager of Data Incident Reporting & Management

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you will experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to gain experience, new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Role Description

The Senior Manager of Data Incident Reporting & Management plays a critical role in supporting the execution of the enterprise data incident management framework. Reporting to the Director, this role is responsible for leading a team focused on the identification, documentation, analysis, and resolution of data incidents across the organization. The Senior Manager will work closely with data owners, risk and compliance partners, and other stakeholders to ensure timely and effective management of data risks, while maintaining high standards for quality and governance.

Key responsibilities include:

• Facilitate the intake, triage, and documentation of data incidents, ensuring accurate classification and tracking in the enterprise system of record.
• Conduct or oversee root cause analysis to determine underlying data-related incidents and identify accountable parties.
• Monitor open data incidents to ensure appropriate corrective actions are implemented, progress is tracked, and incidents are resolved within agreed timelines.
• Support the development and ongoing refinement of the data incident taxonomy, including proper alignment to data lifecycle phases and risk categories.
• Produce reports, dashboards, and insights on incident trends and root causes using data visualization and analytics tools.
• Partner with business and technical stakeholders across lines of business to communicate expectations and promote adherence to the data incident management process.
• Collaborate with risk, compliance, and audit partners to support reviews, exams, and other oversight activities.
• Contribute to continuous improvement efforts, including process enhancements, automation, and standardization of reporting and documentation practices.
• Collaborate with Technology partners to integrate data from identified sources into reporting systems.
• Conduct report validation.
• Work with business partners to identify and document root cause / impact of KRIs/KPIs.

Qualifications

Minimum of 5 years of experience in data governance, incident management, risk management, data reporting analysis or a related function, preferably within the financial services industry.

Strong understanding of incident or issue management processes, including root cause analysis, remediation tracking, and closure validation.

Familiarity with data governance frameworks and risk taxonomies.

Experience with tools such as ServiceNow, Tableau, Power BI, Alteryx, or equivalent required.

Demonstrated ability to manage multiple priorities and deliver results in a deadline-driven environment.

Excellent written and verbal communication skills with the ability to present information clearly to technical and non-technical stakeholders.

Experience leading or mentoring team members and working in a cross-functional, collaborative environment.

Excellent communication skills with a demonstrated ability to articulate complex concepts in a manner consumable by a broad stakeholder base, including a senior executive audience.

The ability to bring structure to ambiguity and thrive in an unstructured, fast paced dynamic environment.

Salary Range

$123,000.00 to $215,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

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