Service Writer - 2nd Shift Job at GTG Peterbilt, Cedar Rapids, IA

dk1kSDd1UHF6akI0dXEreUhGUXRVTklSYVE9PQ==
  • GTG Peterbilt
  • Cedar Rapids, IA

Job Description

Job Description

Job Description

GTG Peterbilt – Cedar Rapids is a family-owned full service Peterbilt truck dealership serving eastern Iowa since 1973. We have worked hard to provide the trucking industry with the highest quality products, sold and serviced by dedicated people to provide the highest return for our customers.

We are looking for an experienced Service Writer/Advisor or Shop Foreman to join our dynamic team on the 2nd shift in our Cedar Rapids, IA location. The potential candidate will greet and consult service customers about their problems. This person will assist in the coordination and communications of the service department as well as perform a variety of other service-related tasks.

Ideal candidates will have a minimum of 2 years of experience as a Foreman, Lead Mechanic, or Service Writer . A polished professional appearance and excellent communication skills are essential. Must have a valid CDL (or willing to obtain CDL upon hire) with clean, insurable, driving record and be willing to work rotating Saturdays as scheduled.

  • Greet customers in a professional and courteous manner in person or over the phone.
  • Schedule appointments and work assignments for technicians.
  • Open and close work orders providing as much information as possible.
  • Record, adjust and report mechanics time for work orders and payroll.
  • Work to resolve customer complaints.
  • Continually follow-up with customers on status of repairs.
  • Assist with warranty repair paper flow.
  • Consult with the parts department on special order parts and sublet repairs.
  • Instruct the following shift’s service writer on progress,  any special instructions, and appointments.
  • Effective use of problem solving and customer service skills.
  • Keep Service Manager informed of all customer complaints and technician problems.
  • Perform other duties as assigned.

Qualifications:

  • Must possess strong customer service skills.
  • Must have general computer knowledge.
  • Must demonstrate attention to detail.
  • Must pass pre-employment background check and drug screen.

Education: 

  • High school diploma or equivalent, preferred.
  • A college degree or a certificate/degree from a trade school is preferred but not required.
  • Combination of education, training, or experience providing the required knowledge, skills, and abilities.

Benefits:

  • Competitive salary and benefits package. 
  • Boot allowance
  • Medical, Dental & Vision insurance
  • PTO accrual begins at time of hire.
  • Eligibility for paid holidays at time of hire.
  • 401(k)
  • 401 (k) match

Compensation based on education, skills, and experience.

GTG Peterbilt is an equal opportunity employer.

PI039e36803fff-25405-39460935

Job Tags

Shift work, Afternoon shift,

Similar Jobs

Maryland Department of Transportation

B-Repairman - Bus Mechanic Job at Maryland Department of Transportation

 ...Maryland Transit Administration (MTA) is recruiting for B-Repairman-Bus. The Maryland Transit Administration seeks candidates to...  ..., performs preventive maintenance and repairs a variety of bus mechanical and electro-mechanical systems and their components. Qualifications... 

Remedy Staffing

Warehouse (Expired) Job at Remedy Staffing

Description BATAVIA NY - Immediate Warehouse Openings Pay: $18 - $20/hr Shift: 7am-3:30pm M-F Job Duties: Load/unload any of the 8 Thermwood CNC machines Complete secondary work on product using hand router drills and other equipment ...

City and County of San Francisco

Environmental Health Inspector - Consumer Protection (6120) - San Francisco Department of Public Health Job at City and County of San Francisco

 ...premises, solid waste facilities and vehicles, sources of noise emission, fixed and mobile food facilities, and public health and safety hazards in order to enforce established laws, ordinances and regulations pertaining to abatement of violations found; recommends appropriate... 

Premier Services Inc.

Window and Door Installer Job at Premier Services Inc.

 ...Job Description Job Description Job Title: Window and Door Installer Location : Tampa, FL (with travel to St. Petersburg, Sarasota, and surrounding areas) Company : Premier Services Inc. Industry : High-End Residential and Commercial Construction About... 

Atlas Search

Office Manager Job at Atlas Search

 ...Job Description Job Description We are seeking an experienced Office Manager to support a 5060 person office in Minnesota that houses the CEO and senior leadership team. This role is critical to ensuring smooth day-to-day office operations and a high-quality workplace...