Job Description
Our team is looking for a candidate to fill a Service Manager role at Home Climates. We offer top wages and benefits to our employees with support and a clear path to achieve your maximum potential. If you are interested in becoming a part of our business family, start by following the link below and completing the instruction as directed. We promise you a prompt response and honest feedback.
Check us out, visit our website, Career's Page, and reach out to us.
*We are an Equal Opportunity Employer; all inquiries are kept confidential.
To apply for: Service Manager@ Home Climates
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Position Purpose (Summary) The function of this position is to:
- Monitor and implement Home Climates' processes and procedures.
- Provide Technical support for the people in the field and act as a conduit when need to source additional information and resources to solve technical issues.
- Provide weekly evaluations and reviews of the production and support staff that provides feedback the individual/Home Climates performances towards reaching their respective goals and KPIs.
- Provide individual Coaching as required to train individuals on best ways to use Home Climates' resources and selling systems to meet the customer's needs.
- Run weekly training meetings to cover:
- Sales practices
- KPI reviews
- Performance acknowledgements and awards
- New products
- Objection handling
- Sales contests
- Safety Concerns
- Products issues
- Manufacturer's Training
- Act as a mentor to encourage individual growth.
- Motivate and encourage staff throughout Home Climates.
- Correct/modify/create/eliminate processes and procedures that fail to add value to Home Climates' services or business results.
Service Manager Responsibilities/Duties/Functions/Tasks - Customer service orientation, both internal and external.
- Understand and properly use the pricing system in making recommendations.
- Determine customer satisfaction with follow ups on all installation/services sold.
- Must have a good working knowledge of our products and services being offered. This may require additional study and training both on and off site.
- Become knowledgeable of various municipalities' plan requirements, permit requirements and submittal processes.
- Continuously improve knowledge of construction in general, and how Home Climates operates to benefit the customer.
- Communicate with Field Installation Supervisor throughout each project to assure proper, prompt completion of the job.
- Establish goals, KPIs, and objectives for.
- The business
- Self
- Service technicians/ Plumbers
- CSRs
along with a plan of action to attain or exceed set goals.
- Measure and report on the goals, KPIs, and objectives
- Hire and termination staff for the roles supervised.
- Provide corrective action, feedback, accountability, and make termination decisions for individuals that do not meeting the goals and expectations of the Company.
- Provide weekly Status updates to the owner.
- Regularly review and monitor progress against goals and seek assistance as needed.
- Communicate effectively with associates, superiors, vendors, and customers.
- Ask and obtain customer's referral and web recommendations.
- Possess superior interpersonal skills.
- Should be able to read and interpret blueprints and technical drawings and specification.
- Must be able to accurately list/order materials and supplies.
- Must be able to work under time and budgetary constraints and pressures.
- Efficiently manage his/her time and schedules.
- Be computer literate to the extent necessary to fulfill this function. Should also be very familiar with the use of smart phones, text messaging, and email.
- Must be capable of understanding client needs, and favorably influence their decision.
- Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees.
- Clean, neat, professional appearance.
- Work and drive safely and be able to recognize and avoid dangerous situations.
- Adaptable to changing work schedules as the business dictates.
- Participate in the on-call rotation for emergency, after hours, weekend and holiday service requests.
- Other duties as assigned
Check us out, visit our website, Career's Page, and reach out to us.
*We are an Equal Opportunity Employer; all inquiries are kept confidential.
To apply for: Service Manager@ Home Climates
Click Below
Job Tags
Weekend work,