Franklin County is seeking a dedicated and customer-focused Part-Time Library Assistant to support daily library operations and provide exceptional service to our community. This role plays an important part in creating a welcoming environment for patrons by assisting with circulation tasks, organizing materials, answering questions, and helping maintain an orderly and engaging library space. We are looking for someone who is reliable, detail-oriented, and enthusiastic about promoting access to information and resources for all residents.
An employee in this class provides customer service and clerical work at the circulation desk assisting the public at the library. Work includes checking books or other media in and out, assisting patrons in locating materials, typing, filing, issuing library cards, collecting payments, shelving books, preparing materials for programs and displays, delivering programs and assisting patrons in the use of catalog, computers, audio-visual and other equipment. Work involves accuracy and significant public contact. Work requires employees to be tactful and courteous. Work is performed in an inside environment under regular supervision; other technical and professional employees are available to assist with unusual questions or situations. Work is evaluated for customer service effectiveness and accuracy of work activities through daily observations, discussions and review of completed work.
Instructs patrons on how to use books, equipment, film, and video equipment as needed and checks materials in and out; empties book drops; provides general assistance to patrons in reader's advisory, general reference and on location of various library materials. Registers patrons for borrower's cards. Computes and collects overdue payments for lost or damaged books and other materials or videos, etc., print jobs, and other library fees; makes change; checks for reserved materials. Organizes books and materials for return to shelves; examines condition and sets aside ones requiring mending and repair; sorts by number for shelving; shelves books and videos; straightens books and materials on shelves. Instructs patrons in the use of the catalog, computer operation, and microfilm and microfiche readers and copiers; refills printers; receives faxes. Answers telephone and provides information, transfers calls or takes messages; reserves books and materials for patrons as requested. Assists in keeping circulation desk area and other library areas neat and orderly; orders supplies. Assists with preparation of program materials and book display; may also deliver programs under the direction of the Youth and Adult Librarians. May execute the courier route to all branches under the supervision of the Circulation Lead at Franklin County Central Library. Reports all maintenance needs and issues of the courier vehicle to Circulation Lead. Performs related tasks as required.
Working knowledge of library procedures, methods, materials and practices. Working knowledge of computers, audio-visual equipment and other equipment, in the library, and ability to use them in the performance of duties. Working knowledge of the circulation, reader's advisory, and basic library procedures. Some knowledge of the theory and objectives of a public library system. Ability to establish and maintain effective working relationships with employees, volunteers, and patrons. Ability to perform a variety of tasks with frequent interruptions.
High school diploma supplemented by courses in office practices and/or moderate related clerical, or customer service experience required; some college level courses and experience working with the public in a library or bookstore preferred; or equivalent combination of education and experience. Must possess a valid North Carolina Driver's License upon hire.
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