Job Description

Job Description

Position : Product Owner

Location : Tampa, FL

Reports to : CEO

Type : Full-time

We’re looking for a sharp, detail-oriented Product Owner to help turn real customer problems into clear, buildable solutions. You’ll partner with Customer Success to understand what our users need, work with engineering to translate those needs into specs, and help ensure the final product delivers.

This role will own the entire spec-to-release process. If you’re organized, curious, and not afraid to get into the weeds, you’ll thrive here.

NDX is a fast-growing aviation software company founded in 2021. Our software platform helps FBOs, fuel farms, and commercial aviation providers digitize jet fuel inspections and compliance workflows. It’s used daily by frontline teams and by major players in general and commercial aviation.

We’re building real software solutions for real operations and our traction proves it. With the recent addition of JIG standards to our platform, we’re expanding beyond North America to support international customers. New products are in development, demand is very strong and we’re just getting started.

NDX is a focused, fast-moving team that values ownership, momentum, and real results. You’ll have the autonomy to drive your work forward without bureaucracy or micromanagement and the support to do it well. 

• Work with Customer Success, internal stakeholders, and our customers to gather feedback and feature requests
• Write clear product specs, user stories, and acceptance criteria for engineering
• Prioritize backlog and feature planning
• QA all new features before they’re released (functionality, edge cases, usability)
• Flag bugs, inconsistencies, or missing elements during dev handoff and testing
• Track the status of feature development from kickoff through release
• Coordinate product launches/feature releases
• Equip our team with the knowledge they need by creating and maintaining internal documentation and training guides
• Ensure releases meet both product goals and industry regulatory requirements (ATA 103, JIG 1/2/4, CSA)

• 3–5 years experience in a product, QA, tech-adjacent support role
• You’ve already shipped and supported real software used by paying customers and learned from what worked and what didn’t
• You know how to identify product gaps, prioritize what matters, and elevate a product beyond what’s asked
• Background in B2B SaaS, ideally within the aviation industry
• Familiarity with fuel quality control processes or other safety/compliance standards (ATA 103, JIG, IATA, etc.)
• Detail-obsessed and comfortable working with both technical and non-technical teams
• Comfortable writing user stories, checklists, and requirements
• Detail-obsessed with strong follow-through
• Familiar with Agile and basic dev processes (Jira, Trello, etc.)
• Willing to test things manually, break stuff, and document findings clearly
• Strong communicator that can work across engineering, support, and execs
• Writing support docs or internal training guides
• Experience QA’ing features in staging/pre-prod
• Able to distinguish between feature requests and root problems

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