Job Description

Job Description

Job Description

Description :-

Required:

* HSD/GED

* 1-year exp with surgery/procedure scheduling

Preferred:

* Previous experience as PSR or MA

* Surgery center or hospital experience highly preferred.

Primary Duties and Responsibilities

• Handles all scheduling for patient including pre-op and post-op appointments, verifying insurance, obtaining surgery authorizations, health clearances for the patient. Ensures all pre-op studies are scheduled and completed and that clinical staff and OR times are scheduled for the procedure.

• Reviews with patient the risks and benefits of surgery/procedure per Doctor’s orders, and will enlist the patient in the appropriate education classes prior to the surgery as directed by the Physician

• Serves as a primary point of contact for the patient, and will act as a liaison with the physician, patient and other departments both internal and external; Serves as a resource and support to the patients before, during, and after surgery.

• Ensures that all arrangements have been made for each surgical procedure including obtaining necessary special equipment requested by physician for specific procedures.

• Serves as a resource (pre, post and during surgery) and supports the patients by responding to patient inquiries, and complaints, if needed, provides service recovery and/or escalate issues to the supervisor when necessary.

• Provides direct concierge coordination between office and patient designee.

• Manages physician referral work queues by completing referrals.

• Handles physician correspondence, forms and request for authorizations, and the physician’s calendar and other transcription needs as required.

• Prepares charts and reviews/performs/updates demographics and insurance information.

• Works with the billing team to provide information for requested audits and ensures that the appropriate surgical reports and charges are sent to the billing department.

• Collaborates with workers comp adjusters and case managers on worker’ss comp request for authorizations and will follow up to ensure completion of authorization and documentation.

• Provides clinical or administrative support based on operational needs

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