Job Description

Job Description

**All seriously considered applicants must live in or near Charlotte, NC**

Optomi, in partnership with one of the world's largest automotive financial services companies, is seeking a Product Owner III to join their Customer Care & Communications (C3) Team. Reporting to the Director of the Associate Desktop, this role will be responsible for optimizing the Salesforce platform to align with business objectives, drive operational efficiency, and enhance the user experience. The ideal candidate will act as a strategic liaison between business stakeholders and technical teams, managing the product backlog, defining user stories, and contributing to the platform roadmap.

Responsibilities of the right candidate:

• Product Backlog Management: Maintain and prioritize the Salesforce product backlog to align with business value and strategic goals.
• User Story Development: Write clear, actionable, and testable user stories that drive development and innovation.
• Agile Collaboration: Actively participate in sprint planning, reviews, and retrospectives, ensuring smooth execution within an Agile framework.
• Stakeholder Engagement: Collaborate with business units to gather requirements, align expectations, and deliver impactful platform enhancements.
• Platform Optimization: Analyze and improve existing Salesforce processes to increase productivity and user satisfaction.
• System Integration: Support the integration of Salesforce with other enterprise systems to ensure seamless data flow and interoperability.
• Release Management: Assist in planning and executing Salesforce platform releases with minimal disruption to users.
• Reporting and Analytics: Create dashboards and reports to monitor adoption, performance, and identify opportunities for enhancement.
• Documentation & Training: Maintain platform documentation and provide training/support to end users on new features and capabilities.
• Customer Advocacy: Represent the voice of the customer in platform decisions, ensuring customer needs and experience remain central.
• Data-Driven Decisions: Use metrics and analysis to evaluate platform effectiveness and guide continuous improvement efforts.

Qualifications of the right candidate:

• Bachelor’s degree in business, marketing, information systems, or a related field (or equivalent experience).
• Minimum of 3 years of experience in Product Ownership and Salesforce platform management.
• Hands-on knowledge of Salesforce features, including Service Cloud and Lightning Experience.
• Strong problem-solving skills and a track record of delivering effective solutions.
• Demonstrated ability to analyze data and translate insights into product improvements.
• Experience working within an Agile/Scrum development environment.
• Excellent communication and interpersonal skills with the ability to bridge business and technical teams.
• Proven ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• Salesforce certifications such as Salesforce Certified Administrator or Platform App Builder.
• Experience in the financial services industry (1+ years).
• Proficiency in tools such as JIRA and standard Microsoft Office applications.

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